Hôtel de Bouilhac - 4 stars An exceptional venue for your reception in the Périgord Noir

Traveller Reviews Google Hôtel de Bouilhac

4.6 sur 5 337 reviews

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  5 sur 5 Reviews posted by Danna Chu on 28/07/2026

  Absolutely beautiful hotel! We stayed in the room with a large circle bathtub, terrace and two rooms for the kids. It was a dream!

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  5 sur 5 Reviews posted by Laetitia M on 24/07/2026

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  1 sur 5 Reviews posted by Em Whittaker on 23/07/2026

  We had an extremely disappointing experience with this hotel over what was meant to be one of the most important few days of our lives (our wedding). We had actually stayed at this hotel previously and chose to book a suite for several days around our wedding. We also recommended the hotel to a number of our wedding guests. A few months before the wedding, we contacted the hotel to clarify their cancellation policy and asked whether a refund would be possible if we needed to cancel. They confirmed it would not, as per their terms and conditions. However, following that exchange, our booking was cancelled. We later realised that a cancellation email had been sent, which we unfortunately missed at the time. However, we had no intention of cancelling the booking, and we would never have proceeded with this knowing that we would lose the room and the payment. When we later checked availability, we saw the hotel still had multiple rooms available. We immediately called to explain the situation, assuming it could be easily resolved. Instead, after speaking with several members of staff, we were told not only that a refund was impossible, but also that we would not be allowed to stay in another room, despite availability and despite the fact they had already taken our payment. At a minimum, we expected either reinstatement of our booking or a refund given the circumstances. We escalated this to the manager, who consulted with the owner. The outcome was the same: no refund, no room, no solution. Our original room had been re-sold, meaning the hotel retained our payment while also booking the room again. The most telling moment came when the manager simply said, “It’s just business.” Of course, it is a business - but for a hospitality venue, especially one people may choose for special occasions, this approach is incredibly disappointing. This all happened in the lead-up to our wedding, adding unnecessary stress at a time that should have been focused on celebrating. There was no flexibility, no empathy, and no effort to resolve what was clearly a difficult situation. It’s particularly frustrating given that we had been repeat guests and had actively brought additional business to the hotel through our wedding guests. If you’re booking somewhere for an important event where you expect to feel looked after or valued as a guest, this may not be the place. Our experience suggests the focus is purely transactional. For contrast, we ended up staying at another nearby hotel, where the staff were understanding, accommodating, and even offered us a discounted rate after hearing what had happened. The difference was night and day. We’re sharing this in the hope the hotel reviews how situations like this are handled in future.